Welcome to CraftAndCherish.com (“Service”), operated by SNK Media Pty Ltd (“we”, “us”, or “our”). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or use our website.
By using our Service, you consent to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
Personal Information
We may collect the following personally identifiable information (“Personal Data”) when you voluntarily provide it, for example when subscribing to our newsletter, making a purchase, or contacting us:
- Full name
- Email address
- Billing Country (if applicable)
- Any additional information you voluntarily provide through forms or messages
In order to access our free digital downloads, users are required to create an account on our website. This account stores your email, order history, and download access for your convenience and licensing records. You may choose not to provide this information, but doing so may prevent you from using certain features of our Service.
Usage Data
When you access our website, we automatically collect certain data (“Usage Data”) including:
- Your IP address
- Browser type and version
- Pages visited and time spent on them
- Date and time of your visit
- Device type and operating system
- Referring URLs
This data helps us improve site performance and understand how users interact with our content.
2. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Recognize repeat visitors
- Track user behavior on the site
- Store preferences
- Improve overall user experience
You can modify your browser settings to decline cookies or notify you when cookies are being used. Please note that disabling cookies may affect your ability to use certain features of our Service.
3. How We Use Your Information
We use the collected information for purposes including:
- To operate and maintain the website
- To provide customer support
- To process transactions (digital downloads only)
- To send newsletters and marketing communications (if subscribed)
- To improve our services and user experience
- To detect and prevent fraud or unauthorized access
Our lawful basis for collecting and using your personal information depends on the specific context, including your consent (e.g., for newsletters), our legitimate interests (e.g., improving our services), or to fulfill a contract (e.g., processing your order). You can opt out of marketing emails at any time by clicking the unsubscribe link included in our communications.
4. Sharing and Disclosure
We do not sell or rent your personal information to third parties. However, we may share your information with trusted third-party service providers that assist us in operating the website or conducting our business. We currently use the following third-party services, which may process your data on our behalf:
– WooCommerce – for managing product listings and order fulfillment
– Stripe / PayPal – for processing payments (no card data is stored on our servers)
– Google Analytics – to monitor website performance and user interaction
These platforms are GDPR-compliant and contractually obligated to keep your data secure.
5. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes described in this policy or to comply with legal obligations. You may request deletion of your data at any time by contacting us.
6. Your Data Protection Rights
Depending on your region (e.g., EU or California), you may have rights under applicable data protection laws, including:
- The right to access your personal data
- The right to correct inaccurate data
- The right to request deletion
- The right to object to processing or withdraw consent
To exercise these rights, please contact us at contact@craftandcherish.com.
7. Children’s Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe we have unintentionally collected such data, please contact us so we can delete it.
8. Security of Your Information
We take reasonable measures to protect your information from unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is 100% secure.
9. Data Transfers
If you are located outside Australia, please note that your information may be transferred to and processed in Australia or other countries where our third-party providers operate. By using our Service, you consent to such transfers in accordance with this Privacy Policy.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Effective Date.” We encourage you to review this page periodically. Effective Date: January 1st, 2025
11. Contact Us
If you have any questions or concerns regarding this Privacy Policy or your data, please reach out via our Contact Us page or email us at contact@craftandcherish.com.